Wednesday, September 24, 2008
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OK, sorry for the OT rant, but may I vent a bit about one of my biggest pet peeves?  OK, thank you for staying with me.

I can't stand online services that don't provide a simple, prominently-displayed cancellation method.  My latest problem is with FreeCreditReport.com.  My wife and I used their services briefly because we needed up-to-the-minute credit score information for a time this Spring and Summer and we found this site to be very convenient for that purpose.  I also want to be clear that we had no problems with the services they provided.  However, tonight I went to cancel the account and was only able to locate this text on the web page:

If for any reason you are not satisfied, you can cancel anytime to discontinue your membership to Triple Advantage Credit Monitoring and stop the monthly billing. However, you will not be eligible for a prorated refund of any portion of your current month's paid membership fee. To cancel, please contact Customer Care at 1-888-829-6560.

Naturally, when I called the number I was informed by the bot that I needed to call back during "normal business hours", which, to them, are 6AM-6PM Pacific.  Forget about it.  I just went and placed a dispute on the recurring charge with my credit card company on the web.

This website so lacks confidence that they can satisfy their customers with the quality of their services that they feel they must resort instead to AOL-like strong-arm tactics to keep subscribers.  Shame on you, Free Credit Report.  If your website is operated in such a manner then please, for the love of all that is good and holy, provide a simple, prominently-displayed cancellation method on your site.

Thank you for listening.  These rants will not be frequent.

Wednesday, September 24, 2008 1:52:30 AM (GMT Standard Time, UTC+00:00)  #    Disclaimer  |  Comments [1]  |  Trackback
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